FAQ

We know that swimwear can be more than just swimwear.

Perhaps your body has changed. Perhaps you need a little more support. Perhaps you are simply unsure about size, fit or delivery.

Below you will find answers to the questions we are asked most often. And if you cannot find what you are looking for, you are always welcome to write to us. We reply personally and as best we can.

About Avera

Who is Avera Studio?

Avera Studio is a Danish swimwear brand created with respect for sensitive skin. We design swimwear for women whose bodies have changed through life - for many different reasons. Our designs are calm, feminine and created with a focus on comfort, protection and longevity. Read our story here. 

Is Avera only for women who have been ill or had surgery?

No.
Avera is for all women who want swimwear with more coverage, more comfort and more respect for the skin.

Some choose Avera because of scars, sensitive skin or a need for UV protection.
Others choose Avera because they want a calmer, more elegant and more comfortable alternative to classic swimwear.

What sets Avera apart from other swimwear?

Everything at Avera begins with the body.

We do not design for an idealised figure, but for real women's bodies - bodies that have lived, changed and deserve to feel comfortable.

That shows in well-considered cuts that support and allow for different degrees of coverage, and in carefully selected fabrics with a focus on UV protection and comfort - also when the skin is more sensitive.

All of it in a calm, feminine and timeless design.

Product information

What fabrics is the swimwear made from?

With the exception of the Kira Wrap - our swim top with ties - Avera's swimwear is made from fabric by the Italian mill Jersey Lomellina. It is a soft, elastic material made from 82% recycled polyamide and 18% elastane.

Our Kira Wrap is made from fabric by the Italian mill Carvico, which contains regenerated ECONYL® nylon.

We have chosen the fabrics carefully with a focus on comfort, fit and durability, so the swimwear feels comfortable against the skin and keeps its shape.

Where is Avera's swimwear produced?

Avera's swimwear is produced at a small, family-owned textile factory north of Porto in Portugal.

We have chosen to produce in Europe, where we can stay close to production and have a direct dialogue with the people who make our swimwear. That lets us follow the process closely and make sure quality, fit and detail live up to what we want.

How does the UV protection in Avera's swimwear work?

Avera's swimwear is made from a technical Italian fabric with UPF 50+ sun protection, which is the highest classification for textiles.

The protection does not come from a chemical treatment, but from the dense knit structure and fibre quality of the fabric. That means the UV protection is a natural part of the fabric and does not wash out over time.

Even when the fabric is wet, it keeps its high UV protection.

Avera's swimwear is not, however, a substitute for sunscreen. We always recommend protecting skin that is not covered by fabric.

How do I best look after my swimwear?

To keep your swimwear's colour, shape and elasticity for as long as possible, it is important to look after it. Luckily, that does not take much.

Rinse after use

Always rinse your swimwear in cold, clean water after you have been in the sea or the pool. Salt, chlorine, sun cream and oils can affect both the fabric and the colours over time.

Avoid wringing the swimwear, and do not leave it wet and folded up for long periods.

Wash with care

We recommend hand washing at a maximum of 30 °C with a mild detergent. Avoid fabric softener and bleach, and never use a tumble dryer or iron. 

If your swimwear has removable bust padding, handle it gently and avoid folding or creasing it, so it keeps its shape.

Let it dry in the shade

Lay your swimwear flat to dry on a towel somewhere out of direct sunlight. Avoid hanging it by the straps, as the fabric can stretch when wet.

Mind the small details

Rough surfaces such as pool edges, rocks and wooden jetties can wear on the fabric. Also bear in mind that sun cream, self-tan and body oils can leave stains or discolouration.

With a little care, you can enjoy your Avera swimwear for a long time.

Sizes and fit

What is the fit like?

Avera's swimwear is designed to feel secure and comfortable. We work with well-considered cuts that support, enclose and create a sense of calm around the body.

But how swimwear should sit is very individual. Some prefer a close, supportive fit, while others feel better when the swimwear sits a little looser and softer against the body.

We therefore recommend using our size guide as your starting point, but also thinking about how you prefer your swimwear to sit. If you do not like a very close fit, consider going one size up.

If you are unsure about size or fit, you are always welcome to contact us.

Does Avera's swimwear fit true to size?

Avera's swimwear is generally true to size, but fit is also a matter of personal preference. Some prefer the swimwear to sit close to the body, while others would like a slightly softer, more relaxed fit.

We recommend using our size guide, where you can find the size that best matches your measurements.

If you are between two sizes, or prefer the swimwear not to sit too close, consider choosing the larger size.

What do I do if I am between two sizes?

If you are between two sizes, we recommend thinking about how you prefer your swimwear to sit.

If you want a close, supportive fit, you can choose the smaller size. If you prefer the swimwear to sit a little softer and less tight against the body, we recommend the larger size.

Do use our size guide as a starting point, and if you are still unsure, you are always welcome to contact us. We are happy to help you find the right size.

Which styles give the most coverage?

At Avera we have designed swimwear with different degrees of coverage, so you can choose what you feel most comfortable in.

Our Mira Top and Mira T-shirt are developed with women in mind who want extra coverage of the upper body – for example to protect the back, shoulders or chest from the sun. That can be particularly relevant for women who have had radiotherapy to the chest and therefore need to be extra careful in the sun.

If you want more coverage around the tummy and hips, our Areia High Waist is an obvious choice, while the Vera Camisole has a looser fit that falls softly around the body.

What our designs have in common is the wish to let you choose the coverage that suits your body and your needs.

Ordering and payment

Can I place a pre-order, and how does it work?

Yes, at Avera you can pre-order your swimwear before it is officially in stock.

When you pre-order, you secure the styles and sizes you want before they become available for general sale.

The expected delivery date is shown when you order, and we will of course keep you updated if anything changes.

Payment is only taken when your order is dispatched. As soon as your swimwear is on its way, you will receive an email with delivery information.

When am I charged?

Payment is only taken from your account when your order is dispatched from our warehouse. That also applies if you have placed a pre-order.

When you complete your purchase, the amount may however be reserved on your account, depending on your bank and payment method.

Can I change or cancel my order?

If your order has not yet been dispatched, we may be able to change or cancel it. Please contact our customer service as soon as possible with your order number. Once the order has been dispatched, you can return it in accordance with our return policy.

Which payment methods do you accept?

At Avera you can pay by credit and debit card, Apple Pay, Google Pay and MobilePay. 

All payments are made over a secure, encrypted payment connection.

Delivery

What does delivery cost?

At Avera we offer delivery with GLS and DAO, so you can choose the delivery method that suits you best.

The shipping price depends on the delivery method chosen and is always shown clearly before you complete your order.

We also offer free shipping on orders of DKK 999 or more.

How long is the delivery time?

We aim to dispatch your order within 1–3 working days. After that, the delivery time depends on the carrier you have chosen.

Once your order has been dispatched, you will receive an email with a tracking link so you can follow your parcel.

If you have placed a pre-order, the expected delivery date is shown when you order.

Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary depending on the destination. You can see all available shipping options at checkout.

How do I track my order?

Once your order has been dispatched from our warehouse, you will receive an email with a tracking link, so you can easily follow your parcel all the way to delivery.

If you have not received an email, we recommend checking your spam filter. You are also always welcome to contact us if you need help.

What do I do if my parcel has not arrived?

If your parcel has not arrived as expected, we recommend first checking the tracking link in your delivery email to see how far the parcel has got.

If the parcel is delayed, or you cannot find information about the delivery, you are always welcome to contact us with your order number.

We will of course help you find out where your parcel is and sort out a solution.

Returns and complaints

What do I do if there is a fault with my product?

If you find a fault or defect in your swimwear, you are always welcome to contact us so we can help you.

Please send us an email with your order number, a short description of the fault and a few photos showing the problem.

We will review your enquiry as quickly as possible and find a solution in accordance with your right to complain.

As a consumer you have a 2-year right to complain under the Danish Sale of Goods Act.

When will I get my money back?

Once we have received and processed your return, we will refund the amount to the same payment method you used for the purchase.

We aim to process your return as quickly as possible. It may take a few banking days before the money appears in your account.

If you withdraw from your purchase, we will refund no later than 14 days after you have told us that you wish to do so. We may, however, withhold the payment until we have received the item back, or proof that it has been sent.

Can I exchange for a different size?

Yes, of course! We know how important it is that your swimwear fits properly.

That is why we offer one free exchange for a different size of the same style, so you have the chance to find the fit you feel best in.

You can easily create your exchange via our returns portal, and we will send the new size to you at no extra cost, as long as it is in stock.

If you would rather return your purchase and get your money back, our normal return terms apply, where return shipping costs DKK 49.

May I try the swimwear on at home?

Yes, of course! We know how important it is to be able to try the swimwear on in peace at home.

We recommend that you try the swimwear on with underwear on, and leave the hygiene strip in the bottoms in place until you are sure you want to keep it.

If you wish to return or exchange the swimwear, it must be unused beyond ordinary trying on, and returned in the same condition as you received it, with tags and hygiene strip intact.

What does it cost to return an item?

It costs DKK 49 to return an item to Avera via our returns portal. The amount is deducted automatically from your refund, so you do not have to pay anything up front.

If you want to exchange for a different size of the same style, we offer one free exchange, where we pay the shipping both ways.

If you receive an incorrect or faulty item, we will of course cover the return shipping.

How long do I have to return an item?

At Avera you have a 14-day right of withdrawal from the day you receive your order.

If you wish to return an item, you must let us know within those 14 days via our returns portal. You then have a further 14 days to send the item back.

You are of course welcome to try the swimwear on at home, but we recommend keeping your underwear on and leaving the hygiene strip and the tags in place until you are sure about your purchase.

Return shipping costs DKK 49, which is deducted from your refund.

How do I return an item?

If you wish to return an item, you can easily create your return via our returns portal.

There you enter your order number and email address and follow the instructions to create your return.

Pack the swimwear securely, and make sure any tags and the hygiene strip are still attached to the item.

Once we have received and processed your return, we will refund the amount to the payment method you used for the purchase. The return shipping of DKK 49 is deducted from your refund.

If you want to exchange for a different size of the same style, we offer one free exchange.