Returns
How to return
All returns are created in our returns portal. There you choose which items you want to send back and get a return label you can print or have shown as a QR code at the parcel shop.
Have your order number and the email address you used for the purchase ready. Once you have created the return in the portal, it is automatically registered with us – you do not need to fill in a paper form.
The parcel is dropped off at a GLS parcel shop. You can find your nearest one in the portal.
Right of return
You have a 14-day right of return from the day you receive your parcel. The product must be unused, in its original condition and with the tags intact.
Hygiene and returning swimwear
For reasons of hygiene and health, we only accept returns of swimwear that:
- has not been worn
- has not been washed
- has not been tried on without underwear
- has an intact hygiene seal
- has all original tags attached
You are of course welcome to try swimwear on, but please do so with underwear underneath.
If the hygiene seal is broken, or there are signs of use (including odour, stains, make-up, deodorant or wear), the return cannot be approved. This ensures confidence and safety for all customers.
Refunds
Once we have received and approved your return, we will refund the amount within 7 days using the same payment method as the purchase.
Return shipping costs DKK 49, which is deducted automatically from your refund. You do not pay anything up front.
Good to know
If you return items outside the portal, the shipment is at your own risk and you pay the actual shipping costs yourself. You will find the return address in our terms and conditions. We cannot accept parcels sent to a parcel shop or other collection point, and we cannot receive parcels sent with DAO, as they do not deliver to business addresses.
Import taxes and customs duties charged on purchases outside the EU are not included at checkout. These costs are charged by the local customs authorities and are outside our control. Please note that import taxes and customs duties are not refundable. Our webshop does not cover any taxes or customs fees in connection with returning items.
If you have questions about your return, you are welcome to write to us at info@averastudio.dk.
