Terms and Conditions
1. Company details
Avera Studio ApS
Kildedalen 1
2900 Hellerup
Denmark
Company reg. no. (CVR): 46355679
Email: info@averastudio.dk
These terms and conditions apply to purchases made on averastudio.dk.
When you complete an order, you accept the terms and conditions in force at the time of purchase.
2. Prices
All prices on averastudio.dk are shown in Danish kroner (DKK) unless you have selected another available currency. Prices include Danish VAT of 25% where applicable.
Any delivery costs are shown clearly before you complete your order.
We reserve the right to correct obvious pricing and typing errors and to decline orders for sold-out items. Any price changes do not affect purchase agreements already entered into.
3. Payment
At Avera you can pay by credit and debit card, Apple Pay, Google Pay and MobilePay via Vipps MobilePay.
Payment is only charged to your account when your order is dispatched from our warehouse. This also applies to pre-orders.
When you order, the amount may be reserved on your account, depending on your bank and the payment method chosen.
All payments are processed over a secure, encrypted payment connection. Avera Studio does not have access to your full card details.
4. Pre-orders
At Avera you can pre-order selected products before they arrive in stock.
When you pre-order, you reserve the chosen products in the size and colour you want.
The expected delivery date is shown when you order. As these are products that are not yet in stock, the delivery date may change.
If your pre-order is delayed, we will let you know as soon as possible and give you a new expected delivery date. Your rights in the event of late delivery still apply.
Payment is only charged when your order is dispatched.
If you wish to cancel a pre-order before dispatch, you can contact us at info@averastudio.dk.
5. Delivery
We offer delivery in Denmark with GLS and DAO.
You can choose between the available delivery options when you complete your order.
The delivery price depends on the delivery method chosen and is always shown before you pay.
We offer free shipping on orders of DKK 999 or more for delivery in Denmark.
We aim to dispatch items in stock within 1–3 working days. The expected delivery time depends on the carrier and is shown when you order.
For pre-orders, the expected delivery date given at the time of purchase applies.
Once your order has been dispatched, you will receive an email with a tracking link so you can follow your parcel.
The risk for the item does not pass to you until you, or a person you have designated, has received it. This applies to the delivery methods we offer.
If you experience problems with the delivery, or your parcel has not arrived, you are always welcome to contact us at info@averastudio.dk.
6. Right of withdrawal
When you shop with Avera Studio, you generally have a 14-day right of withdrawal under the Danish Consumer Contracts Act.
The withdrawal period expires 14 days after the day on which you, or a person you have designated, receives the item.
If your order consists of several items delivered separately, the period runs from the day you receive the last item.
How to withdraw from your purchase
If you wish to withdraw from your purchase, you must give us clear notice within 14 days of receiving it.
You can create your return via our returns portal or send an email to info@averastudio.dk.
Simply failing to collect the parcel or refusing to accept it is not sufficient.
Once you have told us that you wish to withdraw from the purchase, you have a further 14 days to send the item back.
7. Returns
You can easily create your return via our returns portal.
There you will find guidance on creating your return and sending the item back.
When you use Avera's returns portal, return shipping costs DKK 49. The amount is deducted automatically from your refund.
You can also choose to arrange the return shipment yourself. In that case you pay the actual shipping costs. Remember to include your order number.
Return address: Avera Studio ApS, Kildedalen 1, 2900 Hellerup, Denmark.
If you arrange the return shipment yourself, the parcel must be sent directly to the return address stated and in accordance with the applicable return instructions.
We recommend that you send the parcel with tracking and keep your proof of postage.
You generally bear the risk for the item during the return shipment until we have received it.
If you have questions about your return, you are welcome to write to us at info@averastudio.dk.
Condition of the item on return
You are of course welcome to try your swimwear on at home to assess size, fit and comfort – just as you would in a physical shop.
We recommend that you try the swimwear on with underwear underneath and leave the hygiene seal and the original tags in place until you are sure you want to keep it.
You are liable for any reduction in value if the item has been handled more than is necessary to establish its nature, characteristics and function.
This could be the case, for example, if the swimwear has been used, washed or has picked up stains, odour or signs of wear.
Any reduction in value is assessed individually in accordance with applicable law.
Hygiene and swimwear
For reasons of hygiene, and because we want to look after the products, we ask you to handle the swimwear gently if you are considering returning it.
Always try it on with underwear underneath, and avoid removing the hygiene seal before you have made up your mind.
Your statutory rights under the Danish Consumer Contracts Act apply regardless of these recommendations, including any statutory exemptions for sealed goods where the conditions for an exemption are met.
8. Refunds
When you withdraw from your purchase, we refund the amount you are entitled to under the Danish Consumer Contracts Act.
If you return the entire order, we also refund the original delivery costs corresponding to our cheapest standard delivery.
If you return only part of your order, the original delivery costs are generally not refunded.
If you chose a more expensive delivery method than our cheapest standard delivery, the additional cost is not refunded.
When you use Avera's returns portal, the return shipping of DKK 49 is deducted from your refund.
The refund is made without undue delay and no later than 14 days after we have received your notice that you wish to withdraw from the purchase.
We may, however, withhold the payment until we have received the item back, or until you have provided proof that it has been sent back.
The money is refunded to the same payment method you used for the purchase, unless expressly agreed otherwise.
It may take a few banking days before the amount appears in your account.
9. Right to complain about defects
You have a 24-month right to complain about defects under the Danish Sale of Goods Act.
This covers faults and defects for which Avera Studio is responsible, including faults whose cause was present at the time of delivery.
It does not cover normal wear and tear or damage caused by incorrect use or lack of care.
If you find a fault with your swimwear, please contact us at info@averastudio.dk with your order number, a short description of the problem and, if possible, photos showing the fault.
You must complain within a reasonable time after discovering the fault. If you complain within two months, the complaint is always considered timely.
In the case of a justified complaint, you may, under the rules of the Danish Sale of Goods Act, be entitled to repair, replacement, a proportionate reduction in price or cancellation of the purchase.
We handle your complaint as quickly as possible and find a solution in accordance with applicable law.
In the case of a justified complaint, we cover the necessary and reasonable costs of returning the item.
Please contact us before sending the item back, so we can guide you through the process.
10. Limitation of liability
Avera Studio is not liable for indirect losses or consequential damages, to the extent that liability can lawfully be limited.
Nothing in these terms and conditions limits your mandatory rights as a consumer under Danish law.
11. Complaints
If you are not satisfied with your purchase or with how we have handled an enquiry, we would very much like to hear from you.
Contact us at info@averastudio.dk so we can try to find a solution together.
If we cannot reach agreement, you can, as a consumer, submit a complaint to:
Mæglingsteamet for Forbrugerklager
Nævnenes Hus
Toldboden 2
8800 Viborg
Denmark
www.naevneneshus.dk
The complaint is submitted via the complaints portal on the Nævnenes Hus website and is handled in accordance with the applicable rules and monetary thresholds.
If you live in another EU country, you can seek guidance from the European Consumer Centre or your national consumer centre.
12. Personal data
When you shop with Avera Studio, we process your personal data in accordance with applicable data protection legislation.
Among other things, we use the necessary information to process your order, complete payment, deliver your items and handle any returns and complaints.
You can read more about how we process personal data in our privacy policy.
13. Governing law and jurisdiction
Purchases on averastudio.dk are governed by Danish law, subject to any mandatory consumer protection rules that may apply in your country of residence.
Any disputes are heard by the competent courts in accordance with the applicable rules on jurisdiction.
