Delivery and returns
Delivery
At Avera Studio we have chosen to keep things simple and well considered – delivery included.
We always aim to dispatch your order as quickly as possible. Once your parcel has been sent, you will receive a confirmation with tracking so you can follow the delivery all the way to your door.
We pack with care – no more than necessary, but always properly.
Because responsibility is also about the small choices.
Orders over DKK 999 are shipped free of charge.
Returns
We hope your Avera piece feels right when you put it on. If you change your mind, you are of course welcome to return your order.
You have a 14-day right of return from the day you receive your parcel. The product must be unused, in its original condition and with the tags intact.
For reasons of hygiene, swimwear can only be returned if the protective seal is unbroken.
How to return
All returns are created in our returns portal. There you choose which items you want to send back and get a return label you can print or have shown as a QR code at the parcel shop.
Return shipping costs DKK 49, which is deducted automatically from your refund. You do not pay anything up front.
There is no paper form to fill in or enclose – the return is registered with us automatically when you create it in the portal.
Once we have received and approved your return, we will refund the amount to the original payment method within a few days.
If you have questions about your return, you are welcome to write to us at info@averastudio.dk.
